Privacy Policy

1. Introduction

Welcome to Herboganic (operating as All Authentic Herbs) (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our corporate website allauthenticherbs.com, purchase products from our online store, or engage with us for B2B, wholesale, or private label inquiries.

By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”). We collect this data in two ways:

A. Information You Provide to Us

• Account & Store Data: When you create an account or make a purchase, we collect your name, email, billing/shipping address, phone number, and payment information.
• B2B & Corporate Inquiries: When you request a spec sheet, download a corporate catalog, or inquire about private label/wholesale, we collect your name, company name, business email, phone number, and the nature of your inquiry.
• Communications: Information you provide when contacting our customer support, filling out contact forms, or participating in surveys.

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to monitor activity on our Site and hold certain information.

3. How We Use Your Information

We use the collected information for the following business and commercial purposes:

• Fulfillment: To process transactions, ship orders, and manage your account.
• B2B Communication: To respond to corporate inquiries, send requested technical data (COAs, MSDS), and facilitate private label or wholesale partnerships.
• Marketing & Communications: To send newsletters, promotional offers, and updates about our product divisions (with your consent, where required by law).
• Site Improvement: To analyze usage trends, optimize website performance, and enhance user experience.
• Legal & Security: To comply with legal obligations, enforce our Terms of Service, and protect against fraudulent or unauthorized activity.

4. Legal Basis for Processing (For EEA, UK, and Swiss Residents)

If you are located in the European Economic Area (EEA), the UK, or Switzerland, we process your Personal Information based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations to you (e.g., processing an order).
• Consent: When you explicitly agree to receive marketing communications or allow non-essential cookies.
• Legitimate Interests: For business operations, fraud prevention, and network security, provided your rights do not override these interests.
• Legal Obligation: To comply with applicable laws and regulations.

5. Sharing and Disclosure of Information

We do not sell your Personal Information. We only share your data in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf (e.g., payment processing, shipping, IT hosting, email marketing). These vendors are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of Herboganic, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Essential cookies help the Site function, analytics cookies help us improve the site, and marketing cookies may be used with your consent where required by law.

7. Your Privacy Rights

Depending on your location, you may have specific rights regarding your Personal Information.

A. Rights for All Users

• Access & Portability: Request a copy of the Personal Information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request the deletion of your Personal Information, subject to certain legal exceptions.

B. Rights for California Residents (CCPA/CPRA)

1. Know what Personal Information is collected, used, shared, or sold.
2. Delete Personal Information held by the business.
3. Opt-out of the “sale” or “sharing” of Personal Information. Herboganic does not sell or share data for cross-context behavioral advertising.
4. Non-discrimination for exercising these rights.

To exercise your California rights, please submit a request on our Contact Page.

C. Rights for EEA, UK, and Swiss Residents (GDPR)

1. Restrict or object to the processing of your data.
2. Withdraw consent at any time.
3. Lodge a complaint with your local data protection authority.

8. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Data Security

We implement administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, disclosure, or misuse. However, no system is completely secure.

10. International Data Transfers

Herboganic operates globally. If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our providers operate.

11. Children’s Privacy

Our Site and products are not intended for individuals under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect Personal Information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: